Fan Exposes Horrible Experience Using SM’s Global Package

Recently, a fan who purchased SM Entertainment‘s global package to go to a concert exposed the room condition and gifts received online.

“SM Global Package” is a guaranteed method for foreigners to attend concerts in various countries. Most packages include hotel and transportation to the venue, with fans only needing to purchase plane tickets.

However, a fan exposed their frustration with the condition of their room despite paying a hefty price.

If you’re going to sell SM global packages like this, close down. (I chose the one-day package, which was 1,000,000 KRW ($~729.95 USD) per person for a twin bed.)

— @eatldh/X

They also shared photos of the interior of the room.

Window view

Air conditioner

Mold in various parts of the room

For gifts, they received a pouch, concept photo cards, and a necklace for standing tickets.

They also added that the bedsheets and bathroom had a strange smell mixed with cigarettes with the bathroom covered in mold and mildew.

Although they purchased a VIP soundcheck package, they received concert entry numbers in the 600s, with some friends receiving numbers in the 900s.

The fan ended up leaving and moving to a new hotel on their own.

결국 호텔버리고 도착당일에 다른데 잡아서 옮겼듬^^
앞으로 적어도 마닐라만큼은 글패 절대 이용안할듯

호텔 구린거 미리 안 알아본 내 잘못도 있긴한데
어차피 공연이 주목적이고 잠만 잘거니까 크게 신경안썼지..
그리고 동남아 글패는 좋은호텔 좋은번호대 준댔어서 이번에도 그러겟거니 했지..

— boong……uh (@eatldh) August 12, 2024

I ended up leaving and moving to a different hotel the day I arrived. I will never purchase the global package again, at least for Manila. I know it’s my fault for not researching the hotel in advance, but I didn’t prioritize it because going to the concert was my main focus. I purchased it because I heard they gave a good hotel and concert entry number for Southeast Asia, but I guess I was wrong…

They also filmed a video of the room condition for reference.

호텔옮기기 브이로그^^..
(욕설 많이나옴..ㅈㅅ)

호텔 나서기 전에 뭔가 영상으로 남겨놓고 싶어서 찍은건데 지금보니 욕만 너무 많이하네ㅠ 하지만.. 나도어쩔수가 pic.twitter.com/TldwiIteAQ

— boong……uh (@eatldh) August 12, 2024

Korean netizens were shocked at the state of the room and felt they make a claim and report it.

• “Shouldn’t they report this? I think they need to receive a refund.”
• “It’s so bad…I used the global package before and the hotel wasn’t this bad, but it was still bad. It wasn’t dirty so I just spent the night.”
• “Wow what’s with the room condition?”
• “They really trying to take all the fan’s money.”
• “I can excuse places like this in the U.S. or Europe, but this is unacceptable in Southeast Asia.”
• “OMG.”
• “Crazy…what is this?”
• “They have nothing to say even if they reported for this. How can they ask for that much money for this?”
• “I used the global package in Osaka, and the hotel and seat were pretty good, though.”

What are your thoughts on this?