Last-Minute BTOB Fan-Con Cancellation Triggers Intense Backlash

Fans are upset.

Previously, APlanet Entertainment and Seraph Entertainment announced 2024 BTOB Fan-Con Our Dream in Jakarta, Indonesia.

Now, APlanet Entertainment has announced that the fancon has been canceled, although it was just eleven days before the scheduled date. In the statement, APlanet Entertainment claims it was canceled after “careful consideration with BTOB COMPANY” due toΒ contractual issues such as the inadequate local preparations and non-fulfillment of contractual obligations.”

Hello this is APlanet Entertainment,

With a heavy heart, we would like to inform you that the BTOB FANCON [OUR DREAM] IN JAKARTA, originally scheduled for July 13th, 3pm has been canceled.

After deep internal discussions and careful consideration with BTOB COMPANY, we regret to inform you that we have decided to cancel this event due to unforeseen circumstances. The show has been canceled due to contractual issues such as the inadequate local preparations and non-fulfillment of contractual obligations.

For fans who have purchased tickets, the refund process will be carried out through the loket.com refund system.

Once again, we sincerely apologize for bringing this sad news to all the fans who have been looking forward to the JAKARTA FANCON. Thank you for your understanding and support. We promise to come back soon with an improved performance that will meet your expectations and bring you great satisfaction.

Thank you.

β€” APlanet Entertainment

GRexEa6aYAAaHD3

Fans were naturally disappointed but understanding of the circumstances. Some even said that an apology was not necessary.

Screen Shot 2024-07-03 at 9.51.25 AM

Screen Shot 2024-07-03 at 9.52.50 AM

Screen Shot 2024-07-03 at 9.55.57 AM

Yet, not everyone shared these feelings. Many fans were planning to travel to Jakarta for the fancon. So, they had purchased plane tickets and booked hotels.

Screen Shot 2024-07-03 at 9.53.28 AM

Screen Shot 2024-07-03 at 9.55.45 AM

Screen Shot 2024-07-03 at 9.52.58 AM

Screen Shot 2024-07-03 at 9.53.18 AM

Screen Shot 2024-07-03 at 9.53.09 AM

Disappointed fans suggested the fancon be rescheduled after switching promoters. Many fans feel Seraph Entertainment has been incredibly unprofessional and that APlanet Entertainment should never have attempted to work with them in the first place.

Screen Shot 2024-07-03 at 9.54.52 AM

Screen Shot 2024-07-03 at 9.54.01 AM

Screen Shot 2024-07-03 at 9.53.42 AM

Fans are also calling out APlanet Entertainment for not wisely selecting a reliable and trusted promoter and demanding that APlanet Entertainment take responsibility for its actions.

Screen Shot 2024-07-03 at 9.55.16 AM

Screen Shot 2024-07-03 at 9.55.31 AM

Screen Shot 2024-07-03 at 9.51.01 AM

Screen Shot 2024-07-03 at 9.52.03 AM

Screen Shot 2024-07-03 at 9.52.26 AM

Some Melodys (BTOB fans) have shared exposing threads on Indonesia-based concert promoter Seraph Entertainment, owned by Rebecca Heinz.Β 

According to netizens, Seraph Entertainment does not have a good track record.Β 

Fans have complained that Seraph Entertainment has been unprofessional throughout this experience. The promoter also appears not to be taking responsibility.

Now, fans are demanding full refunds.

What's Happening Around The World

Scroll to top