Last-Minute BTOB Fan-Con Cancellation Triggers Intense Backlash

Previously, APlanet Entertainment and Seraph Entertainment announced 2024 BTOB Fan-Con Our Dream in Jakarta, Indonesia.

enjoy a wonderful day with BTOB at their 2024 BTOB Fan-Con Our Dream in JAKARTA!
July 13, 2024 at the BEACH CITY INTERNATIONAL STADIUM.💙

Tickets go on sale : 8 June 2024(Sat), 8AM at https://t.co/F9e5gSPqDP
See you, Indonesian Melody! 💙#BTOB_OurDream_JAKARTA @BTOBCOMPANY pic.twitter.com/p7XHkw7QjQ

— Seraph Ent (@Seraph_ent) June 8, 2024

Now, APlanet Entertainment has announced that the fancon has been canceled, although it was just eleven days before the scheduled date. In the statement, APlanet Entertainment claims it was canceled after “careful consideration with BTOB COMPANY” due to “contractual issues such as the inadequate local preparations and non-fulfillment of contractual obligations.”

Hello this is APlanet Entertainment,

With a heavy heart, we would like to inform you that the BTOB FANCON [OUR DREAM] IN JAKARTA, originally scheduled for July 13th, 3pm has been canceled.

After deep internal discussions and careful consideration with BTOB COMPANY, we regret to inform you that we have decided to cancel this event due to unforeseen circumstances. The show has been canceled due to contractual issues such as the inadequate local preparations and non-fulfillment of contractual obligations.

For fans who have purchased tickets, the refund process will be carried out through the http://loket.com refund system.

Once again, we sincerely apologize for bringing this sad news to all the fans who have been looking forward to the JAKARTA FANCON. Thank you for your understanding and support. We promise to come back soon with an improved performance that will meet your expectations and bring you great satisfaction.

Thank you.

— APlanet Entertainment

Fans were naturally disappointed but understanding of the circumstances. Some even said that an apology was not necessary.

Yet, not everyone shared these feelings. Many fans were planning to travel to Jakarta for the fancon. So, they had purchased plane tickets and booked hotels.

Disappointed fans suggested the fancon be rescheduled after switching promoters. Many fans feel Seraph Entertainment has been incredibly unprofessional and that APlanet Entertainment should never have attempted to work with them in the first place.

Fans are also calling out APlanet Entertainment for not wisely selecting a reliable and trusted promoter and demanding that APlanet Entertainment take responsibility for its actions.

Some Melodys (BTOB fans) have shared exposing threads on Indonesia-based concert promoter Seraph Entertainment, owned by Rebecca Heinz. 

An invitation being made in fanbase WA group for us to join the presale. The group was being made nearly May, 25th pic.twitter.com/esA8UCH5Ug

— May 마이🐰 (@xzmayfzx) July 2, 2024

We paid the half price of the VIP ticket by transferring the fee to @Seraph_ent depends on the date according to our desired section. My chosen section was G. We should transfer at 7 AM and the fastest one they received will got to choose the seat earlier than others

— May 마이🐰 (@xzmayfzx) July 2, 2024

On June 1, someone from fanbase (pls note they're only helping the promotor) ask me to choose seat in VIP G. Here is the proof: pic.twitter.com/8FUWAo2gJe

— May 마이🐰 (@xzmayfzx) July 2, 2024

According to netizens, Seraph Entertainment does not have a good track record. 

At first they said there will be no additional fee (pls add the SS of them saying this for me) but suddenly they said they want us to pay again for issuing e ticket using loket dot com. Then I paid: pic.twitter.com/AHjlysYUFn

— May 마이🐰 (@xzmayfzx) July 2, 2024

Then the promotor said they will issue the ticket start from June, 7 (pls help me add the SS of it). But we received NOTHING

— May 마이🐰 (@xzmayfzx) July 2, 2024

After so much drama, most of the ticket being issued via loket dot com at June, 24th pic.twitter.com/5NXKKzIBd5

— May 마이🐰 (@xzmayfzx) July 2, 2024

Fans have complained that Seraph Entertainment has been unprofessional throughout this experience. The promoter also appears not to be taking responsibility.

Then some of eticket not being issued, even 1 eticket from the presale group is being HOSTAGE even until the event is being cancelled.

— May 마이🐰 (@xzmayfzx) July 2, 2024

NOW WE DEMAND FULL REFUND OF OUR MONEY. AND PLEASE BLACKLIST THIS PROMOTOR FROM ANY UPCOMING EVENTS.

— May 마이🐰 (@xzmayfzx) July 2, 2024

tbh if you see @Seraph_ent bringing your group in the future, do not buy ticket!!! mass email to get the promotor change ahead of time!!!!! they decided to cancelled a fancon d-11 because they dont know how to do work properly!! theyre also childish and rude and unprofessional!!

— 위니 🐻🪐 (@lovesikbear) July 2, 2024

This eo is the worst! Many Melody have expressed their concerns and disappointment. Some actually decided to be casual listeners because the experience to see BTOB live through this eo was traumatic. Goddamnit I fckn hate the people behind Seraph Ent. https://t.co/QbONMHHBdQ

— Shae | MIoBI ☁️ (@_herashae) July 1, 2024

cant even say sorry or post on their sns if the fancon is cancelled now playing victim and blaming aplanet…shame on u @Seraph_ent 🖕🏻

— 위니 🐻🪐 (@lovesikbear) July 2, 2024

Now, fans are demanding full refunds.