HYBE Flamed After SEVENTEEN Fan Is Refused A Refund Or Exchange For A Merchandise Defect
A fan recently took to X to complain about their less-than-satisfactory experience with HYBE‘s Weverse Shop. They had purchased a plush doll, but the doll came with asymmetrical eyes.
They placed it next to a photo of the product photo from Weverse.
On the left is the product photo from Weverse, while on the right is the photo of the doll received by the fan. When the fan sent in a query to Weverse Shop, they were told that it was not recognized as a defect.
Hello, customer. This is Weverse’s Customer Service Center.
You sent in a query about the Magnet Plush Keyring and its defect. After we have carefully examined the materials that you have sent us in attachment, we have verified that it does not qualify as a defect. As such, we cannot refund or exchange the item.
We hope you can generously understand that we are unable to immediately aid your query.
— Weverse
The fan wondered what was counted as a defect. They complaint about the absurd standards.
위버스에서 인정 받지 못한 하자
이게 하자가 아니면 어떤게 하자 인가요 ? 눈 한쪽이 없고 귀 한쪽이 없어야 하자로 인정 받나요 ?#세븐틴 #위버스 #쵯체리 #쫑토람#샤슴이 #탐탐 #뾰풀이 pic.twitter.com/H1qS6VoCEi— 나는야 최승철. (@SC88421) December 26, 2024
A defect not acknowledged by Weverse. If this is not considered a defect then what is? Must a ear or an eye be missing for it to be acknowledged as a defect?
— SC88421
A fan pointed out that most of the plushes they had seen for this particular doll were not up to standard.
sorry i'm a foreigner but this is too much… is it possible to complain to a government office? all the chandalees i have seen aren't good but this is the worst. hybe is hopeless. i'm so sorry to my friends who bought it https://t.co/dXykUZwL0x
— mention after dm! 🦦 g(uoz) 🔗 t&cs (@ddoonyoungie) December 26, 2024
With standards for merchandise allegedly dropping, fans have been calling out their “AliExpress” levels of design and manufacturing.
Companies always giving us AliExpress quality for the inflated prices we pay. I understand all dolls can't all be made exactly the same but can they at least be even and symmetrical https://t.co/qB5cTQIm5z
— Reine (@wolfpupbin) December 26, 2024
HYBE nor Weverse has yet to give an official statement.
